In this Privacy Statement, we inform you about the processing of your personal data by Libéma. We describe why we process your data, how we do that and what rights you have (such as your right of inspection and the right to object to the processing of your data). Most of the personal data we collect and use is necessary to carry out our agreement with you. In some cases, we also use your data for marketing purposes.
In this Privacy Statement you will find information on the following topics:
Who is responsible for processing your data?
When do we process your personal data?
Why do we process your personal data?
Why are we allowed to process your data?
How long do we retain your data?
What do we do with the data we automatically collect when you visit the website (cookies)?
When and how do we use your data to send newsletters and other commercial messages?
What about recording phone calls?
What about the use of your data if you use a link on our website to a third party website?
Who has access to your data and to which third parties do we disclose your data?
What rights do you have regarding the use of your data?
How can you submit a complaint about the use of your personal data?
How do we protect your data?
How can you contact us regarding the use of personal data?
What is our internal policy on the use of your personal data?
What if this Privacy Statement is amended?
How can you access or change your data?
1. Who is responsible for processing your data?
You can contact Libéma for more information about these suppliers.
2. When do we process your personal data?
Libéma collects your information when selling its products and services (such as e-tickets), when providing its services and during other occasions that Libéma is in contact with you. This includes information such as your name, your address, your e-mail address, your phone number, your date of birth and your bank details. The Websites keep track of general visitor information without identifying the visitors to the Websites.
3. Why do we process your personal data?
Libéma uses this information primarily to provide our services to you and for service purposes. We also use the data to protect our property and employees.
The registration of data via the Websites is aimed at further optimising Libéma's services by, among other things, adjusting the layout of the websites as far as possible to the needs of visitors and by placing more targeted information on the websites.
Libéma also uses personal data to gain insight into the preferences and interests of its (potential) customers and visitors to the websites and to process bookings and e-tickets. Libéma also uses this information for its services and to keep its (potential) customers and website visitors informed of Libéma's activities, products and services and possibly for carrying out market research. In doing so, Libéma does its best to take your interests into account. Data from its (potential) customers and website visitors also helps Libéma to develop new services and products.
4. Why are we allowed to process your data?
Libéma is allowed to use your personal data because this is necessary for:
the execution of the agreement with you, such as the use of your contact details and account number when you book with us;
compliance with a legal obligation incumbent on Libéma, such as issuing invoices to the Dutch Tax and Customs Administration or cooperating with a request from the competent authorities;
the representation of the legitimate interest of Libéma or third parties (to the extent that it exceeds your privacy interest). This legitimate interest is Libéma's interest in being able to offer its products and services to its customers as efficiently as possible;
In some cases, Libéma may only process your data if you have given permission for this, for example, if we need to process data about your health if you use a particular attraction (such as the climbing park) or if we use photos in which you are pictured recognisably. You can revoke this permission at any time.
5. How long do we retain your data?
Libéma does not retain data any longer than is necessary for the execution of our activities, unless the data is required to be retained for a longer period pursuant to a statutory provision. Most data will be deleted within two years after our business relationship with you has ended.
6. What do we do with the data we automatically collect when you visit the website (cookies)?
7. When and how do we use your data to send newsletters and other commercial messages?
Libéma wants to keep its (potential) customers and website visitors informed of its products and services. By subscribing to an electronic newsletter by Libéma, you are granting Libéma consent to use your e-mail address to send that newsletter and other information from Libéma such as offers and surveys. If you no longer wish to receive information via e-mail, you can unsubscribe via the link listed at the bottom of each electronic newsletter.
8. What about recording phone calls?
Libéma reserves the right to record telephone calls. It will use these recordings for internal purposes (training) only. The recordings will not be distributed or provided to third parties.
What about the use of your data if you use a link on our website to a third-party website?
9. What about the use of your data if you use a link on our website to a third party website?
10. Who has access to your data and to which third parties do we disclose your data?
Only authorised personnel have access to this data at Libéma.
If partners of Libéma take responsibility for (part of) the processing of personal data, Libéma has agreed with them that they will also ensure the best possible protection of personal data and Libéma will only do so if these third parties use the data in a manner and for a purpose related to the purpose for which they obtained the data, and only in accordance with this privacy statement. Furthermore, there are always the confidentiality obligations and security measures required by law to prevent your personal data from being disclosed to other parties. In some cases, Libéma is also required pursuant to a statutory provision to provide data to third parties. We always look at how your right to privacy can be respected as much as possible. If your data is passed on outside of Europe, for example because a data centre or our supplier is located there, this will only be done under the conditions set by law.
11. What rights do you have regarding the use of your data?
You may object to the use of your personal data, for example if you believe that the use of your personal data is not necessary for the performance of Libéma’s activities or to comply with a legal obligation.
You have the right to access your personal data. This means that you can request what personal information about you has been registered and for what purposes that information will be used. If you believe that Libéma has incorrect personal information about you, you can have this personal information corrected. You may ask to limit the processing of your personal data, including for the period required to assess your requests or objections.
You may request that your personal data be deleted from the systems or that your personal data be transferred to a third party.
Your request will of course be complied with, unless Libéma has a compelling, justified interest in not deleting the data which outweighs your privacy interest. Once the data has been deleted, for technical reasons not all copies of the data can be deleted immediately from the systems and backup systems. Requests for data may be refused if they are unreasonably frequent, involve unreasonably strenuous technical efforts or have unreasonable technical consequences for the systems or endanger the privacy of others.
You can make your request or objection known by sending an email with your name, address and telephone number to firstname.lastname@example.org. You will receive a response within a month.
12. How can you submit a complaint about the use of your personal data?
If you have a complaint about the use of your personal data by Libéma, you can contact us at +31 (0)73-5282200 (on work days between 09.00 - 17.00 hrs) and via email at email@example.com.
You can also file a complaint about the use of personal data with the Dutch Data Protection Authority.
13. How do we protect your data?
Libéma does its utmost to protect your personal data from unauthorised use by taking all reasonable and appropriate security measures to protect Libéma and our relationships and employees from unauthorised access or alteration, disclosure or destruction of personal data. Libéma complies with the applicable security standards.
If, despite the security measures in place, there is a security incident that is likely to adversely affect your privacy, you will be informed of the incident as soon as possible. You will also be informed about the measures we have taken to limit the consequences and prevent recurrence in the future.
14. How can you contact us regarding the use of personal data?
Do you have questions, comments or complaints about the protection of your personal data by Libéma? If so, please do not hesitate to contact us:
By telephone on +31 (0)73-5282200 on working days between 09.00 - 17.00 hours and/or by e-mail: firstname.lastname@example.org.
15. What is our internal policy on the use of your personal data?
we always tell you what we do with your data;
we only use the data for the purpose for which it was collected;
we do not collect, use or retain more data than we need to fulfil the purpose for which we received the data;
we only collect, use and retain data if there is no other way to fulfil the same purpose;
the more privacy-sensitive the data about you is, the less we use it;
we only use the data to the extent that there is a legal reason to do so;
we take appropriate security measures against loss of or unauthorised access to personal data;
we have taken measures to facilitate the exercise of your rights (such as your right of inspection and correction).
16. What if this Privacy Statement is amended?
Libéma sometimes amends the privacy statement, for example if there are changes in the law. On our Websites, you will find the current version of the privacy statement. If we make substantial amendments, we will provide more conspicuous notice, for example on our website or by email.
17. How can you access or change your data?
If you would like to view your data, have it corrected or object to Libéma using your data, you can contact us by telephone or e-mail. Libéma will then send you an e-mail with the data currently registered with Libéma.
This version was drawn up in December 2021